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Managers and business leaders today are in a constant quest for improvement. They employ consultants, adopt the latest technologies, or try to lower costs by outsourcing and downsizing. Very often these initiatives fail to deliver as promised, or are matched quickly by nimble global competitors. Managers are frustrated by their inability to gain any form of sustainable advantage. And yet, every day, all over the world, millions of working people see problems and opportunities that their managers don't. They have plenty of good ideas to save money or time, increase revenue, make their jobs easier, improve productivity, quality or the customer experience, or to make the company better in some other way. But no one listens to them. Either their managers don't realize the power of employee ideas, or they have never learned how to tap this power effectively. There is a lot to know, much of which is counterintuitive. Today, the best managers and companies get and implement more than fifty ideas per person per year from their front-line employees. There is no reason why this couldn't happen in your organization too! It is purely a matter of management know-how and will.
Dr. Alan Robinson has advised more than a hundred companies in twelve countries on how to improve their creative performance, and is an award-winning author and educator. He has served on the Board of Examiners of the United States' Malcolm Baldrige National Quality Award. His book Corporate Creativity: How Innovation and Improvement Actually Happen has been translated into thirteen foreign languages. It was a finalist in the Financial Times/Booz Allen & Hamilton Global Best Business Book Awards, was named "Book of the Year" by the Academy of Human Resource Management, and has been translated into thirteen languages. His most recent Book is Ideas are Free. Dr. Robinson is currently on the faculty of the Isenberg School of Management at the University of Massachusetts. He received his Ph.D. in applied mathematics from the Johns Hopkins University, and a B.A./M.A. in mathematics from the University of Cambridge in Great Britain.
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